Business Architecture & Tender Process

·               One 2 One – Call routing definition
·               One 2 One – Knowledge base tender process and documentation
·               One 2 One – E-mail tender process and documentation
·               Dolphin Telecom – Call centre requirements definition
·               Telewest – Sales and Marketing system
·               Jove – Start-up specification of customer care and billing requirement.

Process Definition

·               Cellnet – Process engineering and development
·               Telewest – Sales and Marketing system
·               Mercury – Product delivery
·               Jove – Start-up specification of customer care and billing requirement.

Technical Design

·               Telewest – Sales and Marketing system
·               BT – Billing system technical specification Mercury – Product delivery
·               Bouygues Telecom – Billing systems technical specification
·               Cellnet – Retail billing system
·               Cellnet – Financial systems  
·               7C – Call Centre site build
·               7C - Site audit  
·               Vizzavi Europe - Test strategy and performance.

Programme/Project Management  

·               Hutchison 3G - Change Management for IT development group.
·               One 2 One – E-business route to market software development.
·               Telewest – Business services software migration
·               Telewest – Billing system tender and evaluation.